Assistant Operations Manager

 

Purpose/Duties

The Assistant Operations Manager is the leader in logistics, proficiency and safety. They are the core of ensuring the branch runs at its upmost efficiency by providing a safe and streamlined environment for our teammates.

Specific Duties

The Assistant Operations Manager plays a key role in ensuring the branch operates efficiently by overseeing daily logistics, scheduling, and safety protocols. They lead and mentor field personnel, enforce company policies, and support customer satisfaction. Responsibilities include job scheduling, inventory management, vendor coordination, fleet oversight, and assisting with training programs. Additionally, they handle contract management, invoicing, and plant health care services while participating in the after-hours emergency response program. A more detailed overview below:

ARBORICULTURAL

  • Oversee, coordinate, and perform plant health care (PHC) services as needed.

  • Oversee, coordinate, and perform general tree care (GTC) services as needed.

  • Assist with training services in the field as required.

  • Assist with consulting services in the field as required.

SALES

  • Consult with clients and sell PHC services to enhance tree health and sustainability.

  • Complete resident requests, including follow-up communications regarding PHC and GTC services.

SCHEDULING

  • Assist with schedule all jobs within GTC, PHC, Consulting, and Training.

  • Communicate schedule updates and changes to Arborists and field personnel.

  • Mobilize crews and provide morning and afternoon briefings in collaboration with the Operations and Branch Manager, GTC Supervisor, and Training/Consulting teams.

  • Participate in the after-hours emergency pager program shared among managers and supervisors.

RECORD KEEPING/INVENTORY

  • Assist management in placing orders and maintaining inventory for supplies.

  • Establish and maintain strong relationships with external vendors.

  • Manage contracts, submit progress reports, and oversee scheduled invoicing with clients.

SAFE WORK PRACTICES

  • Promote and maintain a safe, efficient work environment for all team members.

  • Enforce SavATree Canada’s policies and procedures related to safety and operational efficiency.

  • Support equipment repair and maintenance efforts, ensuring fleet management oversight in coordination with other supervisors.

LEADERSHIP

  • Lead and mentor field personnel to uphold high-quality standards and ensure customer satisfaction.

  • Assist in developing and coordinating training programs in partnership with the GTC Supervisor and Training Manager.

  • Foster a collaborative work environment that encourages growth, teamwork, and continuous improvement.

Qualifications

  • ISA Certified Arborist required

  • ISA Tree Risk Assessor Qualification, or obtain shortly after hire (within 12 months)

  • Possess a Class 5 Drivers Licence with Air Brakes Endorsement required

  • BC Pesticide Applicator Licenses (Landscape and Noxious Weeds) required

  • A degree in Arboriculture, Forestry, Environmental Sciences or equivalent field experience required

  • First Aid Certificate required

  • WHMIS Certificate required

Knowledge, Skills & Other Attributes

  • A desire to grow, craves opportunity, loves problem solving and process improvement.

  • The enthusiasm to lead and mentor individuals.

  • The ability to prioritize and adapt easily to change.

  • The responsibility and independence to work autonomously.

  • Excellent computer skills.

  • Listening, verbal, and written communication skills to understand and meet employees needs.

  • Strong customer service skills to meet and consult with customers and residents.

Relationships

Directly reports to the Operations Manager.

Works closely with field personnel, Arborists, GTC Supervisor, Training Manager, Consulting team, and external clients, contractors, and third-party organizations.

Working Conditions

  • Primarily office-based with frequent outdoor exposure to varying weather conditions while overseeing or performing field operations.

  • Requires physical fitness, including lifting moderately heavy objects during field visits.

  • Full-time role with standard hours, occasional early mornings, evenings, weekends, and participation in the after-hours emergency response program.

  • Regular travel within the branch’s service area for job site visits, client meetings, and field collaboration or safety training.

  • Frequent interaction with scheduling, inventory systems, fleet/equipment maintenance tools, and personal protective equipment (PPE) as required.

Income

$85,000 - $90,000 per year

Why SavATree Canada?

Ongoing Professional Development – We are committed to your growth, offering extensive training opportunities and support for continuing education within the industry.

Industry-Leading Teams – Work alongside highly trained professionals equipped with top-tier tools and technology, all with a strong focus on quality and safety.

Collaborative Environment – Engage with and learn from industry experts in a team-oriented setting that values knowledge-sharing and innovation.

Career Growth Opportunities – Expand your expertise and advance within the company, gaining valuable experience in both technical and leadership roles.

Competitive Compensation & Benefits – Enjoy a comprehensive benefits package, including health and dental coverage, paid time off, and more.

 

We thank all those who apply, however, only those requested for an interview will be contacted. Please submit your cover letter and resume, stating the position you are applying for in the subject line, to [email protected].